Senior Business Analyst - Banking and Payments (operational excellence)

Senior Business Analyst role to drive operational excellence in banking and payments through structured, insight-led change. Collaborate with retail banks, challenger banks, and payments organisations to improve operational performance and customer journeys.

Requirements

• Proven Business Analysis experience within Banking or Payments (non-generalist)
• Strong understanding of banking or payments operating models and end-to-end processes
• Experience supporting technology implementation, operational change, or process transformation
• Confidence facilitating workshops and engaging senior stakeholders

Benefits

• Discretionary bonus
• Competitive pension
• Health insurance
• Life insurance and critical illness cover
• Mental health support including CareFirst, Unmind, Aviva consultations, and trained first aiders
• Family-friendly policies including enhanced parental leave and paid leave for key life events
• Holiday flexibility with 5 weeks’ annual leave and the option to buy or sell days
• Continuous learning with a minimum of 40 hours’ training annually and a Business Coach from Day One