The Cash Management Representative provides administrative and general support in the delivery, implementation and ongoing service of the Bank’s cash management products and services, This role assists clients, Relationship Managers and internal partners with a high level of responsiveness, accuracy and service excellence to ensure cash management solutions are implemented effectively.
Requirements
- Maintains regular contact with cash management clients; responds to inquiries and resolves issues in a timely and professional manner, collaborating with internal departments as needed.
- Assists clients with setup and troubleshooting of cash management services, including ACH, Wire, Remote Deposit Capture (RDC), Positive Pay, security tokens, sweep accounts, escrow accounts, and other related services.
- Supports the cash management enrollment process by preparing documentation for signature or eSignature, ensuring forms are complete and properly executed, and coordinating distribution to appropriate departments and archives.
- Onboards and trains new cash management clients, including ACH originators; maintains working knowledge of ACH rules, risk considerations, file processing, reversals, returns, and notifications of change (NOCs).
- Performs remote RDC installations and client training; troubleshoots issues with clients’ RDC services and coordinates with vendors or internal resources to resolve them.
- Conducts timely ACH and RDC client reviews; maintains a complete and accurate review schedule. Ensures permanent and temporary limits are properly approved in accordance with Bank policy. Escalates items to management as needed.
- Serves as subject matter expert and resource for Relationship Managers and retail staff regarding cash management products and services.
- Maintains knowledge of current products, fees, and policies and communicates this information effectively to clients. Is familiar with all deposit account products of the bank to support client account opening efforts.
- Evaluates and recommends internal efficiencies to improve the client experience and/or workflows.
- Utilizes the Bank’s relationship management system to track client contacts and other sales/relationship information; compiles data and develops reports to track sales and other key performance indicators.
- Participates in the Bank’s cash management initiatives which may include marketing efforts, branch promotions, product support, audit and compliance activities, policy and procedure updates, reporting and system enhancements.
- Ensures compliance with regulatory requirements and Bank policies and procedures.
Benefits
- Health dental and vision insurance
- Generous 401(k) match
- Tuition reimbursement
