Customer Advisor
CapitaCape Town, Western Cape, South Africa
Posted August 27, 2025
Part Time
About the Company
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
Job Description
The Customer Advisor will provide outstanding customer service for those relocating, facilitating seamless transitions, maintaining the current customer base, and attracting new clients while promoting Energy Services products.
Requirements
- Strong proficiency in both written and spoken English communication
- Time Management: balancing various tasks is crucial
- Active Listening: Comprehending customer inquiries and concerns
- Ability to manage complex situations
- Problem Solving: Being resourceful and quick-thinking is essential
- Communication Skills: Ensuring communication is clear and to the point
- Adaptability: Being able to adjust to various customer personalities and scenarios is important
- Customer-Centric Approach: Prioritizing the customer is a key skill
- Moderate to advanced computer skills and proficiency in system navigation
- Sales through service