Mitarbeiter (m/w/d) in der Kundenbetreuung Medien mit Homeoffice-Option
CapitaCologne, North Rhine-Westphalia, Germany • Aachen, North Rhine-Westphalia, Germany • Krefeld, North Rhine-Westphalia, Germany
Posted February 10, 2026
Full Time
About the Company
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
Job Description
If you have a communicative personality, you quickly find the right connection with others? You are reliable and always have a smile on your lips? Then you are exactly right with us to become part of the Capita team. As an employee (m/f/d) in customer service media, you take care together with your team to improve customer experiences.
Requirements
- You are motivated and convince through your customer- and service-orientedness
- You work independently and diligently
- Your German is very good – in word and writing
- You have no problem working with a PC
Benefits
- At least 25 days of vacation
- Intensive onboarding and regular coaching for your personal development
- Home office after successful onboarding
- Excellent public transportation connections with financial support through our job ticket
- Comprehensive shopping options at Barbarossaplatz – within walking distance
