Collections Officer

Capital on Tap is a fintech company that provides an all-in-one business credit card and spend management platform. We're looking for a Collections Officer to work directly with customers to help them manage financial arrears by setting up fair repayment plans. The role is based in Cardiff and requires 3 days in office and 2 days from home.

Requirements

• Collections experience within financial services
• Strong communication skills, both verbal and written
• Proven ability to manage challenging customer interactions
• Experience using multiple communication platforms (email, SMS, etc.)

Benefits

• Private Healthcare including dental and optician services through Vitality
• Worldwide travel insurance through Vitality
• Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
• Salary Sacrifice Pension Scheme up to 7% match
• 28 days holiday (plus bank holidays)
• Annual Learning and Wellbeing Budget
• Enhanced Parental Leave
• Cycle to Work Scheme
• Season Ticket Loan
• 6 free therapy sessions per year
• Dog Friendly Offices
• Free drinks and snacks in our offices