Remote Client Success Associate

We are seeking a Client-Focused Client Success Associate to own and manage ongoing relationships with families receiving our educational services. The role involves serving as the primary point of contact for families, conducting regular client check-ins, tracking client engagement, and recommending additional support to improve outcomes and retention.

Requirements

• Bachelor's degree or equivalent experience
• At least 2 years of experience in account management, client services, or operations
• Exceptional written and verbal communication skills
• Strong organizational skills and attention to detail
• Comfort working across multiple platforms
• Ability to multitask and manage multiple client relationships

Benefits

• Competitive salary and performance-based bonuses
• Ongoing compensation reviews and merit-based increases
• Fully remote work environment with structured team support
• Collaborative, high-performing team culture with cross-functional exposure
• Hands-on mentorship and career development opportunities
• Mission-driven work that directly impacts students and families
• Company events and virtual team-building activities
• Opportunities to grow within client operations, education services, and beyond