Business Consultant I

Business Consultant I position at Care.com involves managing client contact, providing accurate consultations on tax and labor law questions, and implementing account changes promptly. The role requires strong communication skills, attention to detail, and a passion for delivering exceptional customer service.

Requirements

• 1-3+ years of related client service experience
• Strong communication skills, both written and verbal
• Team-player, with a passion for delivering exceptional customer service
• Strong attention to detail
• Strong change agility and ability to shift quickly as needed
• A driven nature and willingness to tackle complex projects and goals
• Comfortable in a fast-paced environment
• Comfortable meeting and exceeding daily and weekly critical metric benchmarks
• Open to feedback, ongoing learning, and comfortable asking questions
• Reliable and consistently punctual

Benefits

• Health insurance coverage
• Life, and disability insurance
• 401K employer matching program
• Paid holidays
• Paid time off (PTO)
• Annual bonuses and short- and long-term incentives