English-French-Italian-Swedish-Dutch-speaking Retention Agents

We are looking for a dynamic and multilingual individual to join our team as an English-French-Italian-Swedish-Dutch-speaking Retention Agent. This pivotal role involves building and nurturing long-term relationships with our international clients, enhancing their satisfaction, and ensuring client loyalty within the financial services sector.

Requirements

• Foster strong, lasting relationships with clients across multiple language groups to ensure their continued engagement and loyalty.
• Develop and execute customised retention strategies that cater to the diverse needs of our multilingual client base.
• Engage proactively with clients through various communication mediums, capturing feedback and resolving issues effectively.
• Collaborate with internal teams such as sales, marketing, and customer service to offer a unified client experience.
• Analyse client feedback and trends to provide insights and recommend improvements to retention strategies.
• Stay updated on industry trends and competitor activities to keep clients informed and interested.
• Maintain comprehensive records of client interactions and retention efforts in the CRM system.

Benefits

• Competitive remuneration package with performance-based incentives.
• Opportunities for both personal and professional development.
• A supportive and diverse work environment designed to encourage talent growth.
• Extensive training and development resources to ensure your success.
• Join a leading organisation in the financial sector and advance your career.