Technical Services Analyst

The Technical Service Analyst provides technical support, develops supplier relationships, and manages systems for quality issues. They also provide technical information to internal and external customers and lead new model and OE part level change meetings.

Requirements

• Tracking new models and mid-cycle changes to inventory items
• Producing customer communications through Product Information Bulletins
• Maintaining systems for quality issues
• Developing supplier relationships
• Providing accurate certification information for international Ford teams
• Providing technical information for internal and external customers
• Leading new model and OE part level change meetings
• Measuring lead times and identifying bottlenecks to meet first to market goals
• Working with Key Customers, Suppliers and systems to identify required launch information for NMI and change information for level changes
• Providing continual support for functionality of Engineering Part Database
• Communicating SREA/PPAP and corrections to the organization through the NMI meetings
• Managing rejects with suppliers from 1st communication, pickup, inventory removed from system and supplier credit being issued
• Photographing the part and uploading into the Database
• Participating in APQP or troubled supplier meetings and support and provide solutions
• Developing supplier relationships on the OE side to get ahead of changes, adds, balanced out, deletions and critical supplier issues
• Managing any excess inventory via the customer process for reimbursement per established obsolescence procedures
• Responding to internal and external customer part concerns including ADAS for windshields, historical and current part information
• Providing certification support for all Ford groups not managed by FCSD

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance