Technical Support Analyst
RedoRedo Headquarters
Posted August 13, 2025
Full Time
About the Company
Redo is a SaaS platform that consolidates post‑purchase tools into a single, free solution, helping e‑commerce brands streamline the entire customer journey after checkout. By integrating order tracking, returns management, and customer service workflows, it reduces cart abandonment and return rates while delivering a premium experience to shoppers. The platform’s cost‑saving architecture frees teams from managing multiple vendors, enabling faster time‑to‑market and higher customer lifetime value. Redo’s distinctive edge lies in its zero‑price entry, comprehensive feature set, and data‑driven focus on maximizing profitability through every post‑purchase interaction.
Job Description
We're building a comprehensive platform for ecommerce growth, and we're looking for a Technical Support Analyst to help deliver exceptional experiences to our customers.
Requirements
- 1–3 years in a technical support, product analyst, or systems troubleshooting role
- Excellent analytical and problem-solving skills with a bias toward action
- Strong written and verbal communication skills; able to explain complex concepts simply
- Familiarity with SaaS platforms, APIs, and web-based technologies
Benefits
- Opportunity to work with a dynamic and innovative team in the fast-growing e-commerce industry
- Career growth and advancement
- On-site gym with showers, pickleball, and basketball
- Flexible PTO & company holidays
- Redo perks, monthly allowance to make purchases from ecommerce stores to support both existing and potential customers
- Company HSA contributions
- Weekly lunches & fully stocked break room
- $100 monthly babysitting perk reimbursement
