Technical Support Analyst

We are looking for smart, tenacious, and driven individuals who want a great opportunity in technology that will serve as a strong foundation for their career. The Technical Support Analyst will service customers by providing structured and non-structured data analysis, custom scripting using various programming platforms, database creation, searching, and modification; and custom load file creation.

Requirements

• Manage technical processes for ourCasepointplatform for Data analysis, Data ingestion, Data processing, Data export, Data manipulations
• Perform Data disposition requests based on customer needs like Archive andDeletion
• Convert, normalize, and migrate data from a variety of databases, converting text and image files to various formats
• Perform technical production of data to either electronic format or hardcopy, including generating the actual production in the required production format
• Responsible for following standard quality control procedures on technical requests andfinalizeall deliverables to customers
• Meet ad-hoc requests for our customers
• Perform ad-hoc data queries for reporting and data analysis needs
• Communicate with project leads on estimates and deadlines for tasks
• Responsible for following standard operating procedures and training materials
• Deliver a quality product – on time, within SLA that meets or exceeds the customer requirements and expectations

Benefits

• Flexible shifts
• Remote work
• US Citizenship (non-dual) required
• Ability to obtain andmaintainPublic Trust or higher clearance