IT Support Analyst
ScotiabankBogota, Bogota, Capital District, Colombia • Washington, District of Columbia, United States
Posted August 22, 2025
Full Time
About the Company
Scotiabank is a global financial services provider offering a wide range of banking, wealth management, investment banking, and technology solutions. With a strong commitment to customer success, the company serves individuals, families, and communities worldwide through expert advice and innovative products. Scotiabank's distinctive approach lies in its comprehensive offerings and dedication to empowering clients to achieve their financial goals.
Job Description
This IT Support Analyst role at ScotiaGBS will focus on providing technical support for technological incidents and requests related to business units and departments. Responsibilities include hardware and software troubleshooting, coordinating with teams, and ensuring high levels of technological reliability. This role contributes to achieving the objectives of both the IT department and the Operations Vice Presidency of GBS Colombia.
Requirements
- Minimum 2 years of experience in technical support.
- Proficiency in a second language (Spanish/English) preferably at B2 level.
- Experience handling corporate technology.
- General knowledge of information systems, software, and applications.
- General knowledge of computer hardware and operating systems.
- Knowledge of VoIP telephony, call recording systems, inbound and outbound operations.
- Excellent motivation, leadership, training, and organizational skills.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills and a collaborative management style.
Benefits
- Inclusive and positive work environment
- Competitive benefits
