End User Technical Support Analyst
ScotiabankBogota, Bogota, Capital District, Colombia • Colombia
Posted October 3, 2025
Full Time
About the Company
Scotiabank is a global financial services provider offering a wide range of banking, wealth management, investment banking, and technology solutions. With a strong commitment to customer success, the company serves individuals, families, and communities worldwide through expert advice and innovative products. Scotiabank's distinctive approach lies in its comprehensive offerings and dedication to empowering clients to achieve their financial goals.
Job Description
ScotiaTech is seeking an End User Technical Support Analyst to provide support to the internal users of a Scotiabank business line. The role involves troubleshooting issues, providing technical assistance, managing incident tracking, and ensuring compliance with security policies. The position requires a proactive individual with strong communication skills and a commitment to providing excellent customer service.
Requirements
- Provide first-level triage and support for employees and employee computing systems.
- Resolve or escalate incidents reported by phone, incident management software or any intake channel.
- Manage the incident tracking system to ensure timely resolution.
- Answer phones to deal with incoming issues from clients.
- Interact with internal clients of all levels.
- Work with application developers.
- Work non-standard hours.
- Strong knowledge of Active Directory and bank security policies.
- Good oral and written communication skills.
Benefits
- Inclusive, positive work environment
- Competitive benefits
