Associate Director, Patient Workflow Operations

Carlsmed is seeking an Associate Director, Patient Workflow Operations to lead operational performance and process excellence across the end-to-end patient-specific workflow.

Requirements

• Lead Associate Managers responsible for regional pipeline execution and operational performance
• Own aggregate performance against case design and approval metrics, including turnaround time, quality, and throughput
• Monitor system-wide backlog, capacity, and workload distribution to ensure predictable and scalable execution across regions
• Lead operational governance of outsourced Image Intake and Patient-Specific Modeling partners
• Define and monitor service level agreements (SLAs), quality standards, and performance KPIs
• Conduct vendor performance reviews and drive corrective actions to address quality or throughput issues
• Evaluate vendor capacity and scalability to support business growth
• Define and standardize end-to-end workflows across the Patient-Specific Value Stream
• Lead continuous improvement initiatives to reduce cycle time, rework, and operational variability
• Partner with Process Innovation to implement scalable systems, automation, and platform enhancements
• Ensure operational readiness for New Product Introduction (NPI)
• Forecast workload and staffing needs in partnership with Commercial and Finance
• Develop capacity models to support demand growth and regional scalability
• Identify operational constraints across internal and outsourced functions and implement solutions
• Partner with Commercial leadership to align case prioritization and service levels
• Collaborate with Engineering, Manufacturing, and Quality to resolve systemic execution risks
• Ensure alignment between Digital Platforms and operational execution

Benefits

• 100% of monthly healthcare, dental & vision insurance premiums
• 401(k) plan with employer matching
• Unlimited PTO