Customer Advisor/ Service Consultant

As a Customer Advisor/Service Consultant, you will deliver exceptional customer service by acting as a liaison between the customer and retail technician on the phone before, during, and after the service/repair processes.

Requirements

• Demonstrate exceptional interpersonal, communication, and customer service skills
• Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes
• Meet or exceed CarMax guidelines for customer satisfaction
• Read, interpret and transcribe data in order to maintain accurate records
• Intermediate computer skills, including spreadsheet knowledge
• Successfully work with associates in other departments within the store
• Perform multiple duties in a high-energy, fast-paced working environment
• Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone