Peer leader and mentor to Business Operations Associates, responsible for delegation and follow-up of assigned work, processing and review of paperwork associated with sales and appraisal purchases, and providing and modeling iconic customer service.
Requirements
- Performs all essential duties and responsibilities of Business Operations Associate at a successful level as needed.
- Participates in the “Manager on Duty” role – responsible for delegating and directing the Business Office workflow including customer facing and non-customer facing tasks, answering questions related to transactions, and following up on assigned tasks.
- Mentors, coaches, and develops Associates in the Business Office to improve performance and grow next-level talent.
- Provides iconic customer service by listening, answering customer questions and resolving escalated customer concerns.
- Collaborates between store and Home Office teams to reconcile critical accounting, compliance, and customer service functions.
Benefits
- Paid sick time
- Paid vacation time
- Paid holiday time
- Holiday Premium Pay