Lead Business Operations Associate in Training

Peer leader and mentor to Business Operations Associates, responsible for delegation and follow-up of assigned work, processing and review of paperwork associated with sales and appraisal purchases, and providing and modeling iconic customer service.

Requirements

• Performs all essential duties and responsibilities of Business Operations Associate at a successful level as needed.
• Participates in the “Manager on Duty” role – responsible for delegating and directing the Business Office workflow including customer facing and non-customer facing tasks, answering questions related to transactions, and following up on assigned tasks.
• Mentors, coaches, and develops Associates in the Business Office to improve performance and grow next-level talent.
• Provides iconic customer service by listening, answering customer questions and resolving escalated customer concerns.
• Collaborates between store and Home Office teams to reconcile critical accounting, compliance, and customer service functions.

Benefits

• Paid sick time
• Paid vacation time
• Paid holiday time
• Holiday Premium Pay