Incident Response Coordinator

The Computing Services central IT department provides services that have a strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research, and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth.

Requirements

• Lead and coordinate the end-to-end incident response process from prevention, detection, and response through to post-incident review.
• Serve as the primary point of contact during active security incidents, ensuring timely escalation and clear communication across teams.
• Collaborate with SOC analysts, threat hunters, and system owners to analyze, contain, and remediate threats.
• Maintain and continuously improve incident response plans, playbooks, and communication protocols.
• Facilitate incident response exercises, simulations, and tabletop scenarios to build readiness.
• Coordinate with external stakeholders, including law enforcement, regulatory bodies, and third-party service providers, when required.
• Track incident metrics and produce executive-level reporting and after-action reviews.
• Contribute to threat intelligence sharing and ensure lessons learned are incorporated into security controls and training.
• Support policy and compliance efforts related to incident handling, data protection, and reporting obligations.
• Provide front-line support including SOC coverage and 24x7 on-call rotation, forensic analysis, tool evaluation, eDiscovery support, and training.
• Supervise incident response team staff.

Benefits

• comprehensive medical, prescription, dental, and vision insurance
• generous retirement savings program with employer contributions
• tuition benefits
• ample paid time off and observed holidays
• life and accidental death and disability insurance
• free Pittsburgh Regional Transit bus pass
• access to our Family Concierge Team to help navigate childcare needs
• fitness center access