Director Call Center Operations, North America and Australia

The Director of Customer Service Solutions and Operations is accountable for delivering Cunard’s White Star Service while driving revenue growth, guest retention, and lifetime value across North America and supported international markets.

Requirements

• 5+ years of progressive leadership experience in customer service, sales, commercial operations, or revenue-generating service environments within hospitality, travel, luxury, or adjacent industries
• Direct experience working with travel partners and managing partner-facing service or sales relationships
• Proven experience leading and developing teams, including coaching leaders and frontline specialists

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement