Customer Service Associate

We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. The position involves handling escalated consumer cases, managing all customer interactions via inbound phone, email, and written correspondence, and communicating with Distribution to build strong business relationships.

Requirements

• High School Diploma or GED
• Minimum of 3 years of customer service experience in a call center or similar high-volume setting
• Minimum of 3 years of experience using CRM (Customer Relationship Management) and phone systems

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance