We are seeking a Senior Manager, Product Management to lead strategy and execution for Residential Technician Applications supporting connected HVAC systems.
Requirements
- Multi-year product strategy and roadmap for Residential Technician Applications
- Backlog governance and release execution across mobile and cloud capabilities
- Technician adoption, engagement, and workflow efficiency
- Integration of connected equipment data into actionable service intelligence
- AI-driven diagnostics and guided troubleshooting experiences
- Intelligent parts identification and workflow-based service recommendations
- Enablement of digital service value and aftermarket growth opportunities
- Define a clear product vision aligned with connected residential systems and field service needs
- Translate strategy into disciplined roadmaps with measurable service and efficiency outcomes
- Balance innovation with reliability, scalability, and system performance
- Shape digital capabilities across commissioning, diagnostics, maintenance, and repair workflows
- Integrate seamlessly with Field Service Management (FSM) systems to support job lifecycle and service execution
- Improve first time-fix rates and reduce repeat visits through better intelligence and workflow design
- Ensure strong usability and resilience in real-world field environments
- Leverage IoT device data, firmware telemetry, and fault codes to power intelligent service insights
- Embed AI-driven capabilities such as anomaly detection, predictive diagnostics, and guided troubleshooting
- Ensure robust analytics instrumentation and clear performance visibility
- Define and track KPIs tied to technician activation, engagement, workflow completion, first time-fix, and service efficiency
- Conduct technician ride-a longs and field immersion to inform prioritization
- Use data and field insights to continuously refine and optimize the experience
- Manage and mentor Product Managers and/or Product Owners
- Establish accountability for roadmap execution and KPI delivery
- Elevate prioritization rigor and outcome ownership within the team
Benefits
- Health Care benefits: Medical, Dental, Vision; wellness incentives
- Retirement benefits
- Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
- Tuition Assistance
