Bilingual Customer Service Specialist, I

Carrington Mortgage Services is seeking a Bilingual Customer Service Specialist to provide excellent customer service, handling inbound calls and outbound calls related to mortgage loan inquiries. The role involves resolving customer issues, providing accurate information, and maintaining compliance with regulations. The position offers a hybrid schedule and monthly incentives.

Requirements

• Answer least complex incoming calls through an ACD.
• Deliver accurate and timely information to callers.
• Refer calls to qualified team members when appropriate.
• Track and complete customer calls for follow-up.

Benefits

• Comprehensive healthcare plans
• Discretionary 401(k) match
• Employee discounts
• Customized training
• Employee referral bonuses
• Educational Reimbursement