Bilingual Early Stage Collections Specialist, I (HYBRID - 8am- 5pm shift)

Carrington Mortgage Services is seeking a bilingual (Spanish & English) Early Stage Collections Specialist to counsel borrowers on loan repayment methods and negotiate payment arrangements. This role involves contact with borrowers, financial education, automated call handling, and assisting with processing payments and delinquent accounts. The position is a hybrid schedule, working 8am-5pm Monday-Friday.

Requirements

• High school diploma or equivalent experience
• Less than one year collections experience (customer service/call center preferred)
• Fluent in Spanish & English
• Experience in banking, mortgage/loan servicing preferred.

Benefits

• Comprehensive healthcare plans
• Discretionary 401(k) match
• Fitness discounts
• Retail discounts
• Training programs
• Employee referral bonuses
• Educational Reimbursement