Manager, Patient Access

At Carrum, we are transforming how we pay for, deliver and experience healthcare. We're looking for a Manager, Patient Access to lead and grow our Patient Care Representatives. This role plays a critical part in ensuring an exceptional experience for every patient we serve.

Requirements

• 5+ years of experience in patient-facing, digital health, or customer service operations roles
• 3-5 years of people management experience, leading high-performing teams in healthcare, customer service, or operations environments
• Strong experience with telephony systems, CRM platforms, and operational analytics tools
• Highly data-driven, skilled at using metrics and dashboards to guide decision-making and performance management
• Passionate about developing people and creating a supportive, high-accountability environment where teams can thrive
• Strong communication and interpersonal skills, with the ability to engage effectively across all levels of the organization

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan