Patient Care Representative, Flex, Limited-Term

We are looking for a Patient Care Representative to manage a high volume of service requests from Providers and Members. The role is a limited-term remote position with a 6-month term, working 25-40 hours/week with opt-in overtime. The hourly rate is $20, with a $5,000 term completion bonus.

Requirements

• High School Diploma or General Education Degree (GED) required; college preferred
• 1-2+ year(s) customer service in a call center, medical office/clinic or institutional setting; or equivalent combination of education and experience required
• An aptitude for quality assurance and data-driven outcomes
• Familiarity with Google Suite, Microsoft Office, Talkdesk, and other standard applications
• Commitment to providing the highest level of service through the right mix of empathy, professionalism, and integrity
• Ability to cut through the noise of a fast-paced start-up environment and affect real change
• Appropriately handle confidential information and adhere to HIPAA requirements
• Strong ‘patient first’ values
• Spanish Speaking preferred

Benefits

• Full benefits
• Overtime
• Completion bonus
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan
• Stock option plan