Customer Service Representative / Customer Advocate

Customer Care Advocate position at Carvana in Tempe, AZ. Create exceptional experiences for customers, build genuine relationships, and advocate for them throughout their car-buying or selling journey. Full-time, in-office, hourly position with opportunities for growth and development.

Requirements

• 2+ years of customer service experience in a fast-paced or high-volume environment
• High school diploma or GED required; Associate or Bachelor's degree preferred
• Tech-savviness: navigating multiple systems, learning new tools, and troubleshooting effectively
• Resiliency: always ready to learn new things and apply knowledge to make an impact
• Critical thinking: making smart decisions on the fly
• Ability to handle phone calls/casework for up to 10 hours a day
• Ability to read, write, speak, and understand English

Benefits

• Competitive base pay PLUS performance-based compensation opportunities
• 401(k) retirement plan with Carvana matching contributions
• Opportunity for overtime during peak seasons
• Employee Stock Purchase Plan and Carvana Shares annual grant program
• Tuition reimbursement for those pursuing a bachelor's degree and a student loan repayment program for those who already have one
• Extensive internal growth and professional development opportunities
• 100% company-paid healthcare premiums for comprehensive medical coverage
• Dental and vision benefits
• Wellness programs focused on supporting mental, physical, and financial health
• Pet care savings program
• Generous paid time off starting with 13 days in your first year, increasing to 20 days in year two and beyond
• 9 company-paid holidays, including your birthday