Customer Operations Representative (6 months FTC)

Carwow Group is a leading online car-changing destination in Europe, with a mission to help drivers everywhere find the right car. As a Customer Care Agent, you will be the first point of contact for customers, providing exceptional support across various channels. The role involves efficiently managing workload, prioritizing urgent requests, and ensuring timely responses. The ideal candidate will have experience in a busy phone-based environment, excellent spoken and written English, and a proactive and positive attitude.

Requirements

• Experience of working in a busy phone-based environment
• Excellent spoken and written English
• Proactive and positive attitude
• Ability to work efficiently and prioritize tasks
• Excellent communication and teamwork skills

Benefits

• Competitive salary
• Hybrid working (3 days per week in our Porto office)
• Private Healthcare
• Meal Allowance (8.32€ per working day)
• Monthly coaching sessions with Spill - our mental wellbeing partner
• Enhanced holiday package, plus Bank Holidays
• 28 days annual leave
• 1 day for your wedding
• 1 day off when you move house
• Option to buy 3 extra days of holiday per year
• Work from abroad for a month
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you’ve been talking about
• Generous learning and development budget to help you master your craft
• Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for
• Refer a friend, get paid. Repeat for infinite money