Digital Customer Success Manager
Case IQCanada • United States
Posted March 4, 2026
55 - 65 CAD
Full Time
About the Company
Case IQ helps companies protect their employees, culture, and business through world-class software for uncovering, investigating, and preventing fraud, ethics, harassment, discrimination, and security incidents.
Job Description
We're looking for a Digital Customer Success Manager to support new and existing customers using a digital-first approach, combining scalable engagement strategies with personalized touchpoints to drive adoption, satisfaction, and renewal across our product suite.
Requirements
- 1+ years in a Customer Success, Onboarding, or Training role, ideally within a B2B SaaS environment
- Strong communication and facilitation skills across both 1:1 and group formats
- Excellent written and verbal communication skills
- Willingness to learn, adapt, and grow within a fast-paced and evolving role
- Data-driven mindset with an eye for process improvement and automation
Benefits
- Competitive company-paid benefits plan
- Generous professional development budget
- RRSP/401k matching program
- Half-day Fridays in the summer
