Call Center Quality Assurance Specialist
CATALISTallahassee, Florida, United States
Posted December 4, 2025
Full Time
About the Company
Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels.
Job Description
We are seeking a Call Center Quality Assurance Specialist to ensure the accuracy and integrity of transactional processing and reporting for Florida Savings and Prepaid Plans. This role involves conducting quality reviews, monitoring compliance dashboards, and supporting walkthroughs and interviews with process/control owners.
Requirements
- High school diploma or equivalent
- Minimum 2 years of experience performing transactional work in a financial or operational environment
- Strong analytical, research, and problem-solving skills
- Keen attention to detail and commitment to accuracy
- Self-starter with the ability to manage time and priorities in a fast-paced, high-volume setting
- Effective communicator with the ability to train, coach, and provide constructive feedback to peers
Benefits
- Competitive salary
- Benefits package, including health, dental, vision insurance
- PTO (paid time off)
- HSA and FSA options
- 401(k) plan with matching contributions
- Paid parental leave
- ABLE matching contributions for the disability community
- Employer paid short term and long-term disability insurance and group term life insurance
- Financial and legal assistance through our EAP (Employee Assistance Program)
