Customer Service Representative
CATALISJacksonville, Florida, United States
Posted December 17, 2025
Full Time
About the Company
Catalis is a leading provider of cloud-based SaaS and integrated payments solutions for government entities at municipal, county, state, and federal levels, delivering tools that streamline processes, enhance efficiency, and improve public service delivery.
Job Description
Customer Service Representative will provide inbound service to multiple prepaid and investment customers, process transactions, and assist with enrollment inquiries in a call center environment at Catalis's Jacksonville office.
Requirements
- High school diploma or equivalent
- Minimum of 2 years' customer service experience
- Excellent oral and written communication skills
- Attention to detail
- Analytical skills
- Customer service orientation
- Proficiency with Excel and Word
- Professional attitude
Benefits
- Competitive salary and benefits package
- Paid time off
- HSA and FSA options
- 401(k) plan with matching contributions
- Paid parental leave
- ABLE matching contributions for the disability community
- Employer paid short-term and long-term disability insurance and group term life insurance
- Financial and legal assistance through our EAP (Employee Assistance Program)
- Opportunities for personal development and career advancement with free access to unlimited courses via Udemy
