Senior Manager, Software Support

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider seeking a Senior Manager, Software Support to manage Tier 2 and Tier 3 support teams, ensuring high-quality customer service and aligning support strategies with overall business objectives.

Requirements

• Strong team building skills
• Creative problem solver
• Proven ability to drive strategies and results
• Ability to maintain focus while handling multiple tasks, responsibilities and projects
• Excellent oral and written communication skills
• Detail oriented with a focus on completion and accuracy
• Ability to extract and interpret data to make logical decisions based on objective information
• Ability to understand and navigate complex technical issues at a high level
• 5 or more years' experience in customer service and/or technical support
• 5 years of experience managing teams
• Strong technical troubleshooting and problem-solving skills

Benefits

• Competitive salary
• Benefits package (health, dental, vision insurance)
• Unlimited PTO (paid time off)
• HSA and FSA options
• 401(k) plan with matching contributions
• Paid parental leave
• ABLE matching contributions for the disability community
• Employer paid short term and long-term disability insurance and group term life insurance
• Financial and legal assistance through our EAP (Employee Assistance Program)