Applications Support Analyst

The Applications Support Analyst position is charged with responding, resolving, and fulfilling internal Bank system support issues and requests. This position requires prior experience in application and server administration, knowledge in system interdependencies, and understanding of data sets.

Requirements

• Independently analyze, troubleshoot, and document user support tickets related to banking applications systems
• Collaborate with other areas within the IT department to fulfill business requests
• Perform application system maintenance such as installations, upgrades, and patching
• Resolve and fulfill requests compliant to established Service Level Agreements
• Regularly review system bulletins to ensure issues are identified, addressed, and communicated to appropriate parties timely
• Build strong client service relationships across various levels of the organization
• Ensure systems are secure through implementation of best practices and procedures, in accordance with FFIEC guidelines
• Integrate software and computer systems by analyzing and developing specifications that address business functions and workflow
• Maintain application system supports documentation on a regular basis
• Participate and contribute to scheduled Disaster Recovery exercises
• Take ownership of maintaining recurring System State updates; ensure that documentation kept are accurate and concise

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long-term disability insurance
• Flexible spending accounts (FSAs)
• Health saving account (HSA) with company contributions
• Voluntary coverages
• 401(k)