Client Service Specialist
Cathay BankLos Angeles, California, United States
Posted December 23, 2025
40000 - 44000 USD year
Full Time
About the Company
Cathay Bank, headquartered in Los Angeles and a subsidiary of Cathay General Bancorp, is the first commercial bank in Southern California founded by Chinese Americans. With $23.1 billion in assets as of December 31 2024, the bank serves individuals, small and medium-sized businesses, and multinational clients through a full spectrum of services—including personal banking, investment solutions, business and commercial banking, and foreign-exchange operations—across more than 60 U.S. branches and international offices in Hong Kong, Beijing, Shanghai, and Taipei. Cathay’s heritage and long-standing commitment to community growth translate into a client-centric culture that prioritizes personalized relationships, sustainable lending, and inclusive financial practices, as evidenced by its FDIC membership and equal-housing lender designation. The bank’s blend of regional roots and global reach positions it uniquely to support both local entrepreneurs and international enterprises seeking reliable, culturally attuned banking solutions.
Job Description
We are looking for a Client Service Specialist to join our team. The ideal candidate will be enthusiastic, motivated, and have a strong work ethic. As a Client Service Specialist, you will answer and direct incoming telephone calls, provide online client service, and process online banking applications. This is a full-time position based in Los Angeles, CA.
Requirements
- High School Diploma or equivalent
- Minimum two years of customer service experience
- Previous banking/online banking experience preferable
- Excellent problem solving and troubleshooting skills
- Ability to work in a team-oriented environment
- Strong verbal and written communication skills
- PC proficiency including Excel and Word
- Ability to multi-task and handle different systems
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-term disability insurance
- Flexible spending accounts (FSAs)
- Health saving account (HSA) with company contributions
- Voluntary coverages
- 401(k)
