Consumer Loan Servicing Specialist II

Join our team at Cathay Bank and work as a Consumer Loan Servicing Specialist II. We are a caring culture that supports your aspirations and success. Our team members are enthusiastic, highly motivated, and have a strong work ethic. We offer a competitive benefits package and opportunities for growth and development.

Requirements

• Complete necessary functions pertaining to servicing loans sold to Freddie Mac
• Board new loans to the Core System
• Review error and system maintenance reports and correct errors
• Respond to general inquiries from both internal and external clients
• Review and clear non-posted Lockbox payments
• Review and clear system posting rejects and unapplied funds
• Provide research and correction to accounts
• Process payoff funds and return items
• Post monthly loan payments
• Clear loan WIP account of loan payments
• Process requests for auto debit and ACH
• Update collateral information in the Core System
• Respond to demand request for payoff quote
• Respond to verification of loan requests
• Prepare mortgage release documents on paid-in-full loans

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long-term disability insurance
• Flexible spending accounts (FSAs)
• Health saving account (HSA) with company contributions
• Voluntary coverages
• 401(k)