Service Coordinator
Cavco Industries, Inc.Georgia, United States
Posted November 4, 2022
Full Time
About the Company
Cavco Industries, Inc. is a leading designer and builder of factory‑built housing solutions, operating 31 production lines across the United States. The company specializes in manufactured and modular homes, park‑model RVs, vacation cabins, and tiny homes, delivering affordable, high‑quality housing to diverse communities. Cavco supports its customers through a comprehensive ecosystem, offering insurance via Standard Casualty and mortgage services through CountryPlace Mortgage to facilitate financing and protection for homeowners. With a workforce of over 7,000 employees, Cavco invests heavily in skill training, leadership development, and merit‑based hiring, fostering a culture of growth, diversity, and commitment to sustainable homeownership.
Job Description
The Service Coordinator supports Field Service Technicians by communicating with, responding to, and acting on customer, dealer and retailer requests, questions, and concerns, and administers service needs per Destiny Homes warranty and service guidelines.
Requirements
- Processes work orders to assist Field Service Technicians, communicates information or updates as needed
- Responds to customer calls and emails regarding service questions
- Interprets and administers Destiny Homes Warranty/Service Policy according to its terms and conditions
- Represents Destiny Homes professionally and effectively
- Utilizes equipment and personnel efficiently and effectively
- Implements a priority identification system for work orders that require special handling
- Prioritizes and schedules service, minimizing consumer complaints and managing service backlog
- Creates and schedules service and parts requests for factory, contractors and dealers
- Reviews, verifies and approves contractor and dealer service invoices prior to payment
- Utilizes vendor claim process to ensure that defective parts are returned for credit
- Maintains accurate service records and files
- Communicates shortages, product quality or design problems, material problems, dealer problems, etc. to the Service Manager
- Assists associates with parts as needed
