Insurance Specialty Programs Specialist

Join our dynamic team as an Insurance Specialty Programs Specialist in our St. Louis office for our Strategic Partners Group division, where you’ll play a critical role in supporting insurance-related programs and helping drive successful outcomes across complex claims.

Requirements

• Manage Specialty Program claims from assignment through resolution, ensuring updates are timely and repairs stay on schedule.
• Monitor daily work queues and prepare weekly/monthly reporting on claim activity and performance.
• Review and validate estimates for medium- to large-loss property claims, ensuring accuracy in materials, labor, and overall scope using estimating tools and documentation.
• Serve as a liaison between contractors, flooring stores, and insurance carrier partners to resolve routine and escalated issues.
• Partner with internal teams and external stakeholders to investigate and resolve scoping discrepancies, customer service concerns, and warranty issues.
• Support estimate-to-payment alignment by validating scope, pricing, and totals to ensure accurate financial outcomes.
• Provide technical guidance and support to improve estimating practices and reduce recurring errors.
• Identify contractor performance trends and collaborate with leadership to address risks and improve program outcomes.
• Maintain thorough documentation and clear claim notes to ensure transparency, compliance, and quality outcomes.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Hybrid Work Schedule