CCC Intelligent Solutions Inc. is seeking a Vice President, Client Success to lead the transformation of Client Success into a modern, AI-enabled revenue engine with clearly defined, tiered service models aligned to customer value.
Requirements
- Executive leader with significant experience owning retention and expansion revenue and leading client organizations through transformation, modernization, and scalable growth—preferably in B2B SaaS, insurance tech, or a high-growth innovation environment
- Bachelor’s degree in Business, Finance, or a related field required; MBA or advanced degree preferred
- Proven capability building and scaling high-performing client-facing teams, including both strategic relationship managers and field/customer support roles
- Deep expertise in modern CS operating models including revenue accountability, health scoring, executive engagement frameworks, and scalable digital coverage
- Experience leading large, distributed teams and scaling organizations through periods of high growth or transformation
- Experience owning revenue targets including GRR and NDR
- Experience designing tiered or monetized service models
- Experience deploying AI or digital automation to redesign workflows
- Expertise in the insurance industry, particularly in the claims ecosystem—with trusted relationships and an instinct for how to deliver client value
- Strategic fluency with the ability to influence product roadmaps, shape market narratives, and win buy-in across executive stakeholders
- A purpose-driven leadership style—you coach with heart, lead with integrity, and inspire performance through mission, not micromanagement
- Passion for technology, with a knack for translating complex solutions into client value stories that resonate
- Leadership Attributes—see complexity as opportunity, lead with commercial clarity, embrace AI and technology as force multipliers, build high-performing, accountable teams, operate with ownership and urgency
Benefits
- 401K Match
- Paid time off
- Annual Incentive Plan Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups
