Customer Success Manager

CDK Global is hiring a Customer Success Manager to join its dynamic Customer Success team. The Customer Success Manager will contribute to the company's Customer Obsessed culture by providing clients with a great experience. The role is responsible for client satisfaction and success, driving the CDK solution value, and identifying and nurturing additional revenue opportunities.

Requirements

• Follow all CDK Global policies and procedures
• Complete all mandatory assigned compliance tasks and acknowledgements
• Meet or exceed all performance expectations
• Travel up to 50 % of the time
• Drive up to 25% of the time
• Fields questions and direct clients to appropriate support resources.
• Maintains pre-established relationships with dealership management.
• Assesses dealership risk factors, identifies risk mitigation strategies
• Prepares client specific reports and presentations
• Identifies opportunities, creating a plan for addressing training needs
• Partners with Sales to grow the CDK business with the client
• Successfully identifies and implements strategies for retaining "at risk" clients
• Develops a productive working relationship with Sr. CSMs
• Utilizes Totango to document valued-added conversations & engagements
• Ability to work and influence across all levels of the dealership
• Knowledge of CDK applications and familiarity with automotive industry
• In-depth knowledge of variable dealership operations or in training dealer staff on software applications and process
• Experience with SalesForce
• Ability to travel to client site

Benefits

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement