Field Network Engineer providing high quality installations and maintenance on client hardware sold and supported by CDK. Requires adaptability, technical skills, and strong communication and conflict resolution skills.
Requirements
- Perform Daily functions using WFM device to update service and installation cases
- Receive and accept service and install cases
- Update ETA information within specified ETA guidelines
- Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit
- Create and Update Parts Requests as required (receipt / return )
- Close and Updates cases including any Asset Changes
- Perform Asset Inventory of client sites as required during installs
- PC Diagnostics
- Component replacement
- Operating System or System Image
- BIOS & Configuration
- Virus Protection - AV Loads
- Use of diagnostic tools
- PC Upgrades
- SIA Loads
- Drive Loads
- Dot Matrix Change Configs/Default
- Replace Print Head
- Replace FRU
- Replace Cables
- Replace OCP and/or switches
- Replace or adjust Platen
- Replace Motor/belts/sensors
- Replace tractors
- Lasers Change Configs from Menu/Default
- Replace Fuser/toner/PS
- Resolve paper jam issues replace/clean rollers
- Troubleshoot and replace FRU's
- Higher Repair to Swap ratio
- Spooler Setup/Maintenance
- Master Spooler procedures, redirect printing
- Hardware Installation
- Presite Procedures
- Design Procedures
- Hardware Install
- Hardware Relocation
- Quality Procedures
- Client interfacing
- Install Certification
- Snapon Support
- Loading procedures
- Licensing
- Workstation Setup
- SLA
- Driving Customer interaction Revenue
- 3rd Party PC Maintenance
- Maintenance Resign
- T & M
- PC Sales w Maintenance
- Field Troubleshooting Skills
- First Call Resolution
- Tshooting effectiveness
- New Products
- Stay current
- OTA
- Network Troubleshoot and Repair Wired LAN
- Troubleshoot WANs
- Troubleshoot and repair wired bridges
- Add changes to CDM
- General Policy Adherence
- IP and Subnets
- Configuring Routers NDC Model
- Cabling (OSI Layer one)
- Terminal Server procedures
- CCNA
- Configuring Routers Advanced Model
- Adhere to NAT policies & procedures, access lists
- Dial on Demand
- Advanced router issues
- Vlan Config
- Site to site VPN
- Security
- VPN Concentrator
- SDWAN (Cloud Connect)
- IPT Phone Handset
- IPT TS
- IPT Call Manager
- IPT Router
- Wireless Implementation
- Wireless Site Survey (Active/Passive)
- Access Point Coverage/Configuration and Wireless Bridge Implementation
- Using CDK Tooling
- Proton
- Heisenberg
- Ekahau
- Meraki Dashboard
- Salesforce
- VeloCloud Orchestrator
- Microsoft 365
- Case Management System
- Active listening
- Conflict Resolution
- Spares Inventory Maintenance
- Scan all items during quarterly count
- Social Style
- Proper Attire - Business Casual
- Personal Hygiene
Benefits
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
