Celigo is looking for a highly motivated IT Systems Engineer to join their global IT team. The successful candidate will focus on engineering IT solutions, managing internal systems, and providing support across Level 1 and Level 2 help desk requests.
Requirements
- Manage and resolve Level 1, Level 2, and Level 3 IT tickets across the US, EMEA, and APAC regions
- Provide high-quality remote IT assistance, maintaining consistent service standards for distributed employees
- Design and implement scalable IT solutions, including enterprise SSO expansion and automated onboarding and offboarding workflows
- Administer and support core business applications, including JIRA (JSM), JAMF, Intune, Zoom, Slack, Asana, LastPass, and Scribe
- Collaborate with cross-functional teams to streamline workflows and enhance operational efficiency
- Maintain accurate IT asset inventories, including laptops, monitors, peripherals, and related equipment
- Support onboarding and offboarding processes through secure provisioning, device configuration, and deprovisioning
- Remotely maintain and troubleshoot office infrastructure, including WiFi, network devices, printers, and conference room AV systems
- Coordinate with vendors for equipment installations, repairs, replacements, and specialized service requests
- Deliver high-quality, discreet, and white-glove IT support to executives and senior leadership
- Support routine system updates, security patches, and backup processes to maintain platform stability and data integrity
- Document, refine, and standardize IT processes and operating procedures to improve consistency, efficiency, and compliance
- Administer user access and permissions across key SaaS platforms, including Google Workspace, Slack, Zoom, Jira, and LastPass
- Help maintain and enforce security controls such as MFA, endpoint compliance, encryption policies, and related protective configurations
- Follow Celigo’s IT security standards when managing devices, credentials, and sensitive systems to ensure consistent enforcement of organizational controls
- Support compliance initiatives, including device inventory accuracy, periodic access reviews, and audit readiness activities
- Promote security best practices across the organization to strengthen awareness and reinforce a culture of proactive, secure IT behavior
- Ensure internal and customer-facing knowledge base content remains accurate, comprehensive, and optimized for usability and self-service
- Identify and remove outdated materials while improving structure, layout, and taxonomy to enhance discoverability and navigation
- Collaborate with cross-functional stakeholders to ensure documentation reflects current policies, workflows, and system changes
- Develop and enhance troubleshooting guides, technical documentation, and IT support articles to accelerate issue resolution and improve user autonomy
Benefits
- Ten days of vacation (starting year one)
- Parental leave and a generous benefits package
- Monthly tech stipend
- Recognition and career development opportunities
