Mission Control Analyst
CenterfieldJamaica
Posted March 9, 2026
Full Time
About the Company
Centerfield is a digital marketing agency that leverages its proprietary Dugout platform to deliver outcome‑based, personalized omnichannel customer acquisition solutions for leading residential service, insurance, e‑commerce, and B2B brands. The firm also operates high‑traffic digital properties such as Business.com and BroadbandNow.com, reaching more than 150 million in‑market shoppers annually. Centerfield’s data‑driven approach and scalable acquisition strategies distinguish it within the competitive digital marketing landscape. Headquartered in Silicon Beach, the company has been recognized as a Best Place to Work in Los Angeles.
Job Description
Centerfield is seeking a Mission Control Analyst to monitor real-time inbound call traffic, ensure optimum efficiencies, and meet performance goals. The candidate will work with the Workforce Management team to analyze data, identify issues, and make recommendations for process improvement.
Requirements
- Intraday real-time monitoring of ABA for all queues at all sites
- Real-time monitoring of agents' efficiencies from all teams at all sites
- Quarterback the process of communication as it pertains to calling out changes to incoming contact patterns to operations and the broader WFM team
Benefits
- Competitive salary
- Benefits package
- Opportunity for career growth
