Customer Service Specialist – APAC
CENTOGENE GmbHTaoyuan City, Taiwan
Posted September 17, 2025
Full Time
About the Company
CENTOGENE is a global leader in genetic diagnostics and precision medicine, specializing in transforming clinical, genetic, and biochemical data into medical solutions for patients. With expertise in diagnosing over 2,500 rare diseases across 100 countries, CENTOGENE operates one of the largest genetic databases (1 million individuals) and offers cutting-edge technologies like next-generation sequencing. The company is distinguished by its commitment to rapid and accurate genetic diagnosis, supported by over 350 scientific publications and collaborations with pharmaceutical companies.
Job Description
This Customer Service Specialist role focuses on providing first-line support for customer inquiries, assisting physicians and hospitals with test ordering and logistics, managing case documentation, and ensuring smooth communication between APAC and global teams. The role also involves training new team members and preparing reports.
Requirements
- Act as the first-line contact for customer inquiries.
- Support physicians, hospitals, and research partners with test ordering and sample logistics.
- Manage case documentation and update records in CENTOGENE's internal systems.
- Provide guidance on test catalog and logistics procedures.
- Handle complaints and escalations in line with company policies.
Benefits
- Competitive compensation and benefits package
