Customer Support Representative - Poland
CENTOGENEWarsaw, Masovian Voivodeship, Poland
Posted February 26, 2026
Full Time
About the Company
CENTOGENE is a global leader in genetic diagnostics and precision medicine, specializing in transforming clinical, genetic, and biochemical data into medical solutions for patients. With expertise in diagnosing over 2,500 rare diseases across 100 countries, CENTOGENE operates one of the largest genetic databases (1 million individuals) and offers cutting-edge technologies like next-generation sequencing. The company is distinguished by its commitment to rapid and accurate genetic diagnosis, supported by over 350 scientific publications and collaborations with pharmaceutical companies.
Job Description
As a Customer Support Representative, you will be responsible for addressing and resolving customer inquiries through multiple channels, managing cases in the CRM system, and collaborating with internal teams to ensure a seamless customer journey. The ideal candidate will be fluent in English, with knowledge of German being highly valued, and have previous experience in customer support, preferably in the fields of genetics, medicine, or pharmaceuticals.
Requirements
- Fluency in English (spoken and written)
- Knowledge of German (considered an asset)
- Previous experience in customer support, preferably in genetics, medicine, or pharmaceuticals
- Familiarity with customer management systems or CRM tools (Dynamics experience valued)
- Previous experience working in multicultural and multilingual environments
Benefits
- Competitive compensation and benefits package
- Professional development and career advancement opportunities
- Collaboration with global experts in genetics, bioinformatics, and diagnostics
