Service Delivery Manager

Join Centorrino Technologies, a community that goes beyond expectations, and become a Service Delivery Manager in their Melbourne office. As a Service Delivery Manager, you will be responsible for building strong relationships with customers, collaborating with technical and client-facing teams, and championing the outcome of issues and tasks through your knowledge of core ITIL principles and guidelines.

Requirements

• Experience as an Account Manager, Junior Account Manager, Service Delivery Manager, IT Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
• Excellent listening, negotiation and presentation abilities
• Strong technical understanding, or the ability to learn technological products and services very quickly
• Understanding technical issues and technical jargon and be able to communicate back in layman’s terms for the customer to understand
• A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required

Benefits

• Hybrid working with team anchor days to support collaboration
• Extensive training and development opportunities
• Extensive discounts and benefits to maximise your money
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture