Parts Specialist

Parts Specialist to help support customer support mission by working behind the counter, providing excellent customer service, and performing daily and weekly shipments.

Requirements

• Provide excellent customer service to both internal and external customers
• Work closely with vendors and customers to provide parts in a timely manner
• Prepare/perform daily & weekly shipments
• Organize and ship parts
• Provide shipping and receiving department support when needed
• Create and maintain standard operating procedures for shipping & receiving
• Research websites and vendor databases for parts pricing
• Actively seek opportunities to upsell to retail customers
• Assist customers with exchanges, returns and warranty claims
• Work to reduce overstocking and to remove obsolete parts
• Support Service Department to ensure adequate stocking and timely arrival of necessary parts
• Follow up with retail customers after the sale to ensure customer satisfaction

Benefits

• Competitive Salary
• Tool Programs available for entry level technicians
• Health Benefits including Medical, Dental, Vision and Life insurance
• 401(k) with a company match
• Paid Time Off + 7 Company Paid Holidays