Tier 1, IT Help Desk Support

We are looking for a Tier 1, Help Desk Support Technician to implement and support IT infrastructure technologies, with a focus on matter resolution, on-boarding of new clients, and documentation of projects or tasks.

Requirements

• Problem management and escalation of issues in a timely manner
• Prioritization of tasks and meeting of deadlines, excellent time management skills
• Excellent troubleshooting and assessment skills
• Excellent written/verbal communication skills
• Must be a team player with outstanding customer service skills
• Entry of time sheets, expense reports and documentation on or before deadline
• Keep up-to-date on market trends, theory and new ways of doing things; embrace change
• Assist with change-management activities
• Prepare and deliver complete and concise documentation for all projects
• Present progress reports to immediate supervisor and or Project Manager (if so assigned)
• Help turn business problems into technical solutions
• Manage deployment of equipment in compliance with established technology policies.
• Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.

Benefits

• Hybrid Work Options
• Paid Time Off
• Paid Holidays
• Medical
• Dental
• Vision
• 401(k) with employer match contributions