Customer Care Engineer (H/F)
CentreonParis, Ile-de-France, France • Toulouse, Occitania, France
Posted July 11, 2025
30000 - 40000 EUR year
Full Time
About the Company
Centreon is a leading provider of IT monitoring software, specializing in infrastructure, networks, and digital user experience. With over 16 years of expertise, Centreon offers comprehensive solutions including consulting, integration, technical support, and supervision to a global clientele of public organizations, enterprises, and MSPs. The company's unique approach and extensive partner network have driven its consistent growth and recognition among users in 60 countries.
Job Description
Join the Customer Success department as a Customer Care Engineer, ensuring customer satisfaction and handling incidents. Collect and process technical issues reported by customers in their daily use.
Requirements
- Holder of a degree in computer science from Bac+2 to Bac+5
- Master Linux (LAMP) and basic supervision concepts (Client/Serveur, SNMP, HTTP)
- Scripting and/or software development skills (Perl, Bash, PHP)
- Customer service mentality and a sense of success
- Excellent oral and written communication skills
- Empathy and good listening skills
- Teamwork and stress management
- Operational English (written and spoken)
- Spanish (written and spoken)
- Sensitivity to the Open-Source environment
Benefits
- Rapidly growing company
- International environment
- Remote-friendly work option
- Choice of equipment to work on (Mac, Windows, or Linux)
- RTT and meal tickets
- Monthly and bi-annual events
- Monthly breakfasts
- Onboarding program
