We are seeking a Fashion Consultant to join our team in Kuwait. As a Fashion Consultant, you will be responsible for achieving individual and collective sales targets, delivering exceptional Guest Experience, and implementing CRM, CX, and other key customer and people initiatives in-store.
Requirements
- Strong English communication skills
- Collect data on customer behavior, top sellers, slow movers
- Drive client relationships within an omni-channel approach
- Provide pre-buying feedback on products
- Drive eNPS through people experience initiatives and culture
- Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
- Ensure click and collect are conducted within SLAs (Service-level agreement)
- Ensure customer data is properly captured in adherence to marketing team requirements
- Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.
- Support with in-store marketing events and activations
- Keep abreast of all brand social media activities and campaigns
- Drive sell-throughs within the store
- Support in-store CX initiatives
- Provide input to what's working well/what's not working well within the store
Benefits
- Health care
- Child education contribution
- Remote and flexible working policies
- Exclusive employee discounts