STAGE – Assistant(e) Marketing Clients – Boutique Mode / Juillet 2026

As a visionary, entrepreneur, and bold woman, Gabrielle Chanel made creation her guiding principle, cultivating the art of reinvention with each collection. This desire for audacity and innovation has become ingrained in CHANEL's DNA and continues to fuel the ongoing tension between heritage and modernity.

Requirements

• Participate in the follow-up of the client loyalty program (sales staff reminders, integration of new clients, loyalty actions, and monthly performance indicators tracking)
• Preparation and animation of clienteling workshops
• Client analysis (top clients, local clients, segmentation)
• Tracking of client databases (e.g., anniversary dates)
• Manage and track client orders and gift stock
• Help prepare team briefs, marketing activity and customer information meetings
• Track and analyze mystery visits
• Analyze Google comments and customer satisfaction barometer
• Analyze InChanel KPIs (connected mirrors, etc.)
• Follow up and manage digital tools for sales staff and clients (iPads, iPhones, etc.): download, update, collect sales staff feedback
• Competitive intelligence on customer experience
• Help organize and ensure the smooth running of events: sourcing of suppliers, reminders and tracking of sales staff, phoning, and tracking of attendance, updating listings and sending invitations, tracking the budget
• Collect qualitative feedback from clients through sales staff (feedback and loyalty actions)
• Analyze ROI after each event
• Competitive intelligence on events