Care Experience Specialist

Charlie Health is seeking a dynamic and passionate individual to support our clients and families throughout treatment as a Care Experience Specialist. This role involves welcoming clients and families into our program, building rapport, and providing care coordination and customer service to ensure all client needs are met.

Requirements

• Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys
• High school diploma or equivalent
• Minimum 2 years experience working in a customer/patient success or support role
• Experience working with young adults and adolescents (healthcare setting preferred)
• 1-2 years of Salesforce experience (or equivalent CRM platform) required
• 1-2 years of experience using contact center technology
• Strong ability to multitask and work in a fast-paced environment
• Demonstrates a high level of emotional intelligence
• Knowledge of HIPAA policies and procedures
• Work authorized in the United States and native or bilingual English proficiency
• Proficiency with cloud-based communication and software (Slack, G-suite, Microsoft Office, Zoom & EMR)

Benefits

• Comprehensive benefits to all full-time, exempt employees
• Incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits