Patient Account Representative, Lead

Charlie Health is a rapidly growing organization that delivers personalized, virtual care for mental health conditions, substance use disorders, and eating disorders. We're looking for a Patient Account Representative, Lead to research and resolve claim denials timely, reducing timely filing and preventing claims from rolling over a 90-day AR.

Requirements

• 2+ years of experience in insurance account receivable department, preferably in behavioral health
• Knowledge of payer specific billing requirements, including Medicaid
• Highly organized and able to track workflows through various tools
• Strict attention to detail with excellent organization and time management skills
• Maintain a high level of integrity and confidentiality (HIPAA)
• Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR software on a daily basis.

Benefits

• Comprehensive benefits to all full-time, exempt employees
• Performance bonus
• Total target base compensation for this role will be between $44,000 and $60,000 per year
• Expected total cash compensation range, including potential bonus, will be between $46,000 and $63,000 per year